Friday, September 26, 2008

University of Dayton Emerging Leader Program - Operations Management

Just waiting for the company brick to boot again so I'm taking a few minutes to update here on my Operations Management session. While there is no danger of moving into supply chain any time soon, it was a healthy session on various "greatest hits" of Operations Management. Of particular interest were some discussions about processes important in the past that no longer hold value - and how many companies cling to them out of memory.

Can you say " We've always done it this way"?

I had found a similar response to asking my team to give up a monthly report format recently. Everyone was complaining about having to do them yet when I gave them the "out" and streamlined the format - lots of pushback. Seems it was that comfortable yardstick people felt they could measure their performance with. Unfortunately that is like driving through the rear view mirror - always looking in the past.

So the session was a refresh of concepts I learned in graduate school but had a healthy dose of "actual" versus "theoretical" concepts. Funny too were the comparisions to real life where senior managers scream "my people stand around half the time" and how time studies don't always show that is a bad thing.

Enthusiastic professor - did a good job of delivering what could have been very dry content.

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